Service clients et support

Our customer service reunites our technicians and photographers who ensure:

• Training for all of our products and services.
• Support when using our solutions.

 

 

PackshotAcademy

Whatever your level of expertise is, there is definitely a training program that will allow you to get the best from your PackshotCreator and create incredible images and animations of your products.

• Level 1 - Packshot Expert: Specific understanding of your PackshotCreator, use of the PackshotCreator software, creation of pictures or animations.
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• Level 2 - Art expert : photo shoot on colored backgrounds, creation of profile settings for each type of product (material, texture, grain, color...), use of accessories...
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• Level 3 - Rich-media expert: 360° animation and 3D enhancement with the PackshotViewer software.
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• Level 4 - Photo expert: photo shoots in expert mode (control of the aperture and shutter speed) and depth of field management in macro mode...

 

In order to respond to all of your needs, without any constraints, we offer training modules either remotely, on site with PackshotCreator or at your office:

Remote training on the Internet:
Our showrooms are equipped with several video cameras that allow you to follow detailed training sessions for using our solutions. While speaking directly with one of our trainers, on your screen you will observe the progression of the training including our software interfaces. This method doesn't present any constraints for travel or organization.

Training in our showrooms:
Situated in the heart of Paris, we welcome you to our showrooms that display our entire line of solutions. We can organize these training sessions for one or more members of your business.

On site training, at your office:
Our trainers can travel to your office to train one or several people and help you the first time you use your equipment. They can specifically help you optimize the photo shoot of your products under real conditions in your work environment.

 

Customer Service

In 10 years, we have offered support for our solutions and advised nearly 20,000 users in 35 different countries. This vast experience has allowed us to develop, improve and increase the reliability of our solutions. This rich and precise wealth of knowledge has allowed us to set up an efficient Customer Service.

All of our solution users benefit from a personalized space on our website http://esupport.packshot-creator.com/

• Access to our knowledge base 24/7 and read all the frequently asked questions and answers related to the use of our equipment and software.
• Download technical documents, user's manuals, user's guides...
• Download the latest version of our software.
• Request assistance and follow the requests online.
• Live chat with our technicians.
• Get remote help from one of our technicians.

The quality of workmanship of our equipment and its reliability has allowed us to offer a 5 year guarantee on the majority of our products.