Have you lost your PackshotCreator or Ortery software? Opératrice photographiant une chaise haute pour enfant
Blog
5
Min reading
06
May
2025

Have you lost your PackshotCreator or Ortery software?

For over 20 years, PackshotCreator has enabled thousands of companies to produce professional quality visuals in-house. Thanks to automated photography solutions. However, in 2025, many users contacted us for the same problem: loss of PackshotCreator software, studio Not recognized on Windows 11, or impossibility of Reinstall the system after a computer change.
If you are concerned, here is the up-to-date information to understand the situation and to know what solutions are available.

Why is your software no longer available?

All the software supplied with PackshotCreator studios between 2003 and 2024 was developed by Ortery Technologies, a company based in Taiwan, a pioneer in automated photography since 2001.
PackshotCreator was for over 20 years the Exclusive Distributor of Ortery In EMEA, marketing these software and hardware solutions under its own brand. But since the end of 2024:

  • PackshotCreator No longer distributed Ortery software
  • The PackshotCreator support On these solutions to Officially ended on December 31, 2024

Software development is continuing at Ortery. For any technical questions, relocation, or license requests, you must Contact the publisher directly.

What should you do if you lost the software or changed your PC?

Here are the steps to follow in case of problems:

Step 1: Identify your hardware

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  • Studio name (e.g. PackshoTone, R3 Mark II, Spin O3T...)
  • Serial number If available
  • Purchase year And version of the software used

Step 2: Contact Ortery Technologies

Ortery is now your Only Interlocutor For:

  • Download a PackshotCreator or PackshotSpin software
  • Reactivate a license
  • Get a Helpdesk On previous versions

Ortery Technologies B.V.
‍Cypresbaan 45 BG, 2908LT Capelle aan den Ijssel, Rotterdam, Netherlands
+31 64121-8909
https://www.ortery.eu/contact-ortery-technologes-inc

Significant compatibility issues

Even when you find the software, it is important to note some limitations:
Ortery solutions present at Limited compatibility with Windows 11. You May Run Into Problems If Your Camera is no longer recognized. Installing the software can Fail or Crash On recent systems.
In these cases, a return to operation is seldom possible. It is then time to consider a Migration to a Modern Solution and compatible with current standards.

Orbitvu: The New Generation of Automated Studios

Since 2023, PackshotCreator exclusively offers the solutions Orbitvu, faster, more intuitive, and Compatible with Modern Technologies (Windows 11, Mac, cloud...).

The advantages of modern Orbitvu solutions:

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  • AI photo assistant Integrated to Guide Your Shots
  • Virtual lighting With 74 lamps that can be controlled separately
  • Automated clipping and retouching To Save Time
  • E-commerce export in one click To the Main Platforms
  • 360° animation and product videos Professional quality
  • Full compatibility with Mac/PC, PIM, DAM, marketplaces, e-commerce

Discover Alphashot PRO G2

Key advantages of Orbitvu compared to older studios

Modern Orbitvu solutions offers several major advantages over the old packshotcreator/Ortery solutions:

  • Extensive compatibility : full support for Windows 11 and MacOS, unlike the old studios limited to Windows XP, 7 or 10
  • Automatic clipping : instant disposal of funds without manual manipulation
  • Intuitive user assistant : Step-by-Step Guidance Even for Beginners
  • Automated e-commerce export : Considerable Time Savings When Putting It Online
  • Advanced and controllable lighting : precise control via multiple virtual sources

Also to read: Comparison of Alphashot XL PRO vs PackshotCreator R3

Why reinternalize your visual production?

The new Orbitvu tools allow you to:

  • Reduce your external costs
  • Accelerate the online process Of your products
  • Maintain a Consistent visual quality
  • Automaton Clipping, Naming and Exporting

To read: Is it useful to internalize your packshot photo production?

In summary

If you have lost your PackshotCreator or PackshotSpin software : Contact directly Ortery Technologies, the publisher and developer.
If your hardware is no longer compatible with Windows 11 : Schedule a demo Orbitvu To discover modern alternatives.
Our team is there to support you.

Need more information? Contact our team or visit our site to discover all of our Orbitvu solutions.

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FAQS

Yes, the most recent Ortery software versions are fully compatible with Windows 11. However, the versions delivered with PackshotCreator studios between 2003 and 2020 generally are not. If you're still using software originally supplied by PackshotCreator, it's likely that it will no longer work properly on modern systems, due to driver incompatibilities, unsupported cameras, or general software instability.
Technically, you may be able to get your studio running again by contacting Ortery directly. This assumes your equipment is still supported, your technical environment is compatible (camera, connections, operating system), and that you're willing to forgo the functional improvements offered by more recent solutions. In practice, keeping an old studio in operation often becomes a constraint in terms of time, reliability, and productivity.
Orbitvu takes a more modern and fully integrated approach, designed for current content production workflows. The studios come with advanced features such as real-time background removal, software-controlled virtual lighting, and a guided interface to simplify operations. Everything is centralized within Orbitvu Station, a single, professional-grade software platform. In addition, Orbitvu solutions are backed by full local support through PackshotCreator, including demonstrations, training, and tailored integration advice.
Just because a system works doesn't mean it's still effective. The real question is whether it allows you to produce visual content quickly, easily, and to current standards. In 2025, Orbitvu enables full autonomy, consistent image quality regardless of the user, and seamless integration with your business tools (PIM, e-commerce, DAM, etc.). For most teams, production time is reduced by a factor of three to five, with a direct impact on cost and delivery times.
Yes, PackshotCreator offers a trade-in program for customers with older PackshotCreator or Ortery studios. This includes a free diagnostic of your current setup, a trade-in valuation for your existing equipment, a commercial offer on a new Orbitvu studio adapted to your needs (static, 360°, or video photography), and complete support including demonstration, training, and integration. The goal is to ensure a smooth, fast transition with no production downtime, while giving you access to the latest technological advancements.

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